FAQ

 

What is your shipping policy?

Once your order has been confirmed, payment completed and the goods are in stock your order will be despatched to you within 24 working hours.

If your orders has been sent to an address outside of the UK by a foreign postal service or customs and excise they are not covered by any refund guarantee unless the goods are returned to the us.

In the unlikely event of the incorrect goods being sent we will arrange to either collect them ourselves or will send a pre paid customer returns label.

If the customer has refused delivery (with no mistake on our part) and the item is returned to us, then a 20% restocking fee will apply plus the cost of the delivery both to the customer and the return delivery back to us. Refusal of correct deliveries is deemed to be breaking our terms and conditions unless there is a mistake with the order or the order has been damaged in transit.

If goods can't be delivered due to the customer being out, a card left by the courier or unattainable in anyway then again a 25% restocking fee will apply plus the cost of the delivery both to the customer and the return delivery back to us.

Please note a signature is required for all deliveries. In the event that a signature is not attainable, the item will be photographed at the delivery address and this will be deemed proof of delivery. By placing your order with us you accept these conditions.

DOMESTIC

Once your order has been confirmed, payment completed and the goods are in stock your order will be despatched to you within 24 working hours.

INTERNATIONAL

If your orders has been sent to an address outside of the UK by a foreign postal service or customs and excise they are not covered by any refund guarantee unless the goods are returned to the us.

How do I order wholesale?

Please contact us if you have a wholesale enquiry, we will be happy to discuss.


Any other questions?

Then you should know what to do!