TERMS OF USE

 

AGREEMENT

By using the Website you agree to be bound by these Terms and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

RETURNS

You may return any item that is in mint unopened condition to us at your own expense and within 60 days of receipt for a refund of the purchase price of the goods. Our returns address is Sycoe Limited, 33 High Street Halling, Kent ME2 1BP. We will notify you on receipt of your return via email and confirm when your refund has been made. Customers will be refunded by the method the order was originally paid with, with the exception of customers who paid by Pay Pal whom we will refund by cheque.

PRICING

All Prices include VAT. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately. There will be no delivery until cleared funds are received (with the exception of business accounts where we have agreed credit facilities with you).

AMENDMENTS

We reserve the right to: update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents; and disable any user identification code or password we have provided to you, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms.

SHIPPING

Once your order has been confirmed, payment completed and the goods are in stock your order will be despatched to you within 24 working hours.

If your orders has been sent to an address outside of the UK by a foreign postal service or customs and excise they are not covered by any refund guarantee unless the goods are returned to the us.

In the unlikely event of the incorrect goods being sent we will arrange to either collect them ourselves or will send a pre paid customer returns label.

If the customer has refused delivery (with no mistake on our part) and the item is returned to us, then a 20% restocking fee will apply plus the cost of the delivery both to the customer and the return delivery back to us. Refusal of correct deliveries is deemed to be breaking our terms and conditions unless there is a mistake with the order or the order has been damaged in transit.

If goods can't be delivered due to the customer being out, a card left by the courier or unattainable in anyway then again a 25% restocking fee will apply plus the cost of the delivery both to the customer and the return delivery back to us.

Please note a signature is required for all deliveries. In the event that a signature is not attainable, the item will be photographed at the delivery address and this will be deemed proof of delivery. By placing your order with us you accept these conditions.

INTELLECTUAL PROPERTY

The content of the Website is protected by copyright, trade marks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors.

You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.

SAMPLES

Samples are either bought directly from the website or are offered free of charge during promo periods. When this offer is on, there are no more than one of each product available as a free of charge sample. A maximum of 5 samples if they are on offer. An unlimited amount if purchased at full RRP.

REGISTRATION

Sycoe Limited, trading as Sycoe Supplements was registered with companies house on 24th January 2018. Our company number is 11170426 and our Business VAT number is 296675048.

ERRORS & OMISSIONS

In the interest of continuing design and development and product improvement, Sycoe Supplements reserve the right to change colour, designs and product specifications without prior notice.

COMPANY VALUES

Sycoe's values run right through. Hard work, supreme effort and determination to do the right thing in any situation we are in.

COMPANY GUARANTEE

We guarantee Sycoe will be there for you every step of the way. Sycoe can guarantee we will be there through good and bad times and will stand up and do what's best every-time.